Shipping policy
Effective Date: July 2026
At ONVA, every watch is individually inspected, regulated, and ONVA Certified before it begins its journey to you. We are proud to offer complimentary worldwide shipping on every order.
Complimentary Worldwide Shipping
ONVA provides free shipping worldwide on all watches purchased through our official website.
All orders are securely packaged and fully insured during transit to provide peace of mind from our workshop to your wrist.
Order Processing
Each watch is carefully prepared before shipment.
In-stock orders are typically processed within 1–3 business days.
Pre-orders and limited production releases will ship according to the estimated delivery timeline provided at the time of purchase. If production timelines change, we’ll keep you informed throughout the process.
Shipping Methods
Orders are shipped using trusted international carriers selected for reliability and secure delivery.
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information.
Delivery times vary depending on your location and local carrier services.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, VAT, customs fees, or other charges imposed by your destination country.
These charges are not included in your purchase price and are the responsibility of the customer.
Because customs regulations differ by country, ONVA cannot estimate these fees in advance. We recommend contacting your local customs office if you have questions about potential import charges before placing your order.
Shipping Insurance
Every shipment is fully insured against loss or damage while in transit.
If your package arrives damaged or appears to have been tampered with, please contact us within 7 days of delivery at hello@onvawatches.com so we can assist you promptly.
Delivery Address
Please ensure your shipping address is accurate before completing your purchase.
ONVA cannot be responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.
Delivery Delays
While we work with trusted shipping partners, delivery times may occasionally be affected by customs processing, severe weather, carrier delays, or other circumstances beyond our control.
We’ll do everything we can to help monitor your shipment and assist if issues arise.
Questions
If you have any questions regarding shipping or delivery, we’d be happy to help.
Email: hello@onvawatches.com
Thank you for choosing ONVA.
Every watch is carefully prepared, inspected, and shipped with the same attention to detail that goes into its construction.
ONVA. Built for the journey.