Refund policy

Effective Date: July 2026

At ONVA, every watch is individually inspected, regulated, and ONVA Certified before it leaves our workshop. We want you to purchase with confidence. If your Day Diver isn’t the right fit, we’re here to help.

14-Day Return Policy

You may request a return within 14 days of the date your order is delivered.

To be eligible for a return, your watch must:

  • Be in like-new condition with no signs of misuse, abuse, or accidental damage.
  • Be returned with all original packaging, accessories, warranty documents, and protective materials.
  • Not have been engraved, modified, or serviced by anyone other than ONVA.

ONVA reserves the right to refuse returns that do not meet these requirements.

Complimentary Worldwide Return Shipping

ONVA provides complimentary return shipping worldwide for all approved returns.

Once your return request is approved, we’ll provide a prepaid shipping label along with instructions for safely returning your watch.

Inspection & Refunds

Every returned watch is inspected by an ONVA watchmaker upon arrival.

If the watch meets our return requirements, your refund will be issued to your original payment method.

Please allow 5–10 business days after your return has been inspected for your financial institution to process the refund.

Original duties, taxes, customs fees, and import charges paid to government agencies are non-refundable and may not be recoverable, depending on your country’s regulations.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your watch arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery. We’ll resolve the issue promptly at no cost to you.

Non-Returnable Items

The following items are not eligible for return:

  • Watches that have been engraved or personalized.
  • Watches modified or serviced by anyone other than ONVA.
  • Watches damaged through misuse, neglect, accidents, or unauthorized repairs.
  • Gift cards.

Warranty Service

This Return & Refund Policy is separate from the ONVA 10-Year International Warranty.

If your watch develops a manufacturing defect after the return period has ended, it may qualify for service under the terms of the ONVA International Warranty.

How to Start a Return

To begin a return, please submit a request through your customer account, or if you prefer to contact us at:

hello@onvawatches.com

Please include:

  • Your order number
  • The reason for your return

We’ll respond with return instructions and a prepaid shipping label.

Thank you for placing your trust in ONVA.

Every watch we build is designed to accompany years of everyday adventures, and we’re committed to supporting you long after your purchase.

ONVA. Built for the journey.